At SeaMoor Care, we believe that each and every resident should be at the centre of the planning of their personal needs and care. The daily routines should be devised around the needs of each individual resident and not the needs of the staff or the organisation as a whole. We want to learn about our residents; what makes them laugh? who is important to them? and what do they worry about? Our residents have had such wonderful, insightful and diverse lives, that it is a disservice to them to not acknowledge and celebrate their generation. We have a responsibility to respect the challenging social and political worlds that they have lived though which has shaped the people they are, and the values they hold, today.
It is because of our belief in our philosophy, that SeaMoor Care is committed to new initiatives such as those endorsed by “Dementia Care Matters”. This organisation is becoming a leader in a revolutionary approach to Dementia Care. We have adopted many of their approaches and continue to strive to develop and implement more.
SeaMoor Residential Care Services is committed to the Investors in People quality standard. This on-going recognition results from regular planning and reviewing of the services we provide, ensuring that our homes grow and develop in line with the needs of those who use our service and are employed by our service.
To ensure unbiased quality monitoring, we employ an independent company who carry out monthly audits relating to all aspects of our homes’ service provision.
The reports produced are amalgamated with our in-house Health & Safety monitoring programme to ensure a regular, objective and structured appraisal of our service.
As part of our quality monitoring, you may receive a telephone call from Nick Cooper, or you may be approached when visiting, to complete a survey based on your experience. Your feedback is invaluable to us and a good opportunity for you to highlight things that are going well in addition to things you feel may need improving.
We also implement a structured complaint procedure, to ensure that all resident’s voices are heard. This can be viewed by clicking here: Complaints Procedure.